Frequently Asked Questions | L. Rosa Boutique

We know shopping should feel easy and fun, so we've gathered the answers to our most common questions right here. If you don't find what you're looking for, our team is always happy to help!

How long does shipping take, and how much does it cost?

Most orders ship within 1 to 3 business days and arrive within 5 to 7 business days, depending on your location. Shipping rates are calculated at checkout based on your order size and destination. Orders over $125 ship for free (more on that below!).

Do you offer free shipping?

Yes! We offer free shipping on all orders of $125 or more within the United States. It's our way of saying thank you for shopping with us. You'll see the discount applied automatically at checkout once your cart hits that threshold.

What is your return and exchange policy?

We want you to love what you get! If something isn't quite right, reach out to us within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. We'll walk you through the return or exchange process and make it as easy as possible.

How do I find my size? Do your clothes run true to size?

Sizing can vary by brand, so we include specific size notes on each product page whenever possible. We carry brands like Judy Blue, Zenana, and POL, and we'll always let you know if a particular style runs small, large, or true to size. If you're ever unsure, send us a message and we'll give you honest, personalized styling advice.

How do I care for my items?

Care instructions vary by fabric and brand, so always check the label sewn into your garment first. As a general rule, washing in cold water on a gentle cycle and hanging or laying flat to dry will help your pieces last longer. If a specific item needs special care, we'll note it on the product page.

Can I track my order?

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package every step of the way. You can also check your order status through our mobile shopping app or by logging into your account on our website.

Do you ship internationally?

At this time, we ship within the United States. We're always evaluating ways to reach more of our community, so keep an eye on our social channels and website for any updates on international shipping in the future.

Can I change or cancel my order after placing it?

We process orders quickly, so changes and cancellations need to happen fast. Contact us as soon as possible after placing your order, and we'll do our best to accommodate your request before it ships. Once an order has been packed and handed off to the carrier, we won't be able to make changes.

What payment methods do you accept?

We accept all major credit and debit cards, as well as popular digital payment options at checkout. We also offer payment plans so you can break your purchase into smaller, more manageable installments. Details on available plans will appear during checkout.

How can I contact you?

We'd love to hear from you! You can reach us through our website's contact form, send us a direct message on Facebook, or visit us in person at our storefront in Adams, New York. We also go live daily on Facebook, so feel free to drop your questions in the chat during one of our live shopping events. We're here to help and always happy to connect.